Staff Technical Support Engineer

Job Description

Job Description What is the opportunity? As a Staff Engineer within RBC Borealis' Lumina Production Engineering team, you will be responsible for providing expert-level support for critical systems and services, you will also serve as a technical leader responsible for developing and maintaining the critical infrastructure that powers RBC's next-generation AI and innovation platforms. The role demands strong problem-solving capabilities, architectural thinking, and the ability to mentor technical teams while managing high-impact incidents. This is an ideal fit for experienced technical professionals seeking to leverage their expertise in a fast-paced, innovative environment while driving operational excellence across RBC's AI infrastructure. Production Engineers at RBC Borealis build the foundational systems that enable every major innovation initiative within Lumina's portfolio. Working alongside industry-leading engineers within RBC's innovation hub, you'll contribute to code and systems that directly power breakthrough AI capabilities, advanced analytics platforms, and next-generation customer experiences. What will you do? Production Infrastructure Ownership Own and operate backend services that power Lumina's AI/ML platforms, real-time analytics engines, and experimental customer-facing applications Operate the infrastructure components and provide tier 3 and 4 technical support that drive RBC Borealis' advances in artificial intelligence, machine learning, and data science initiatives Manage core services including large-scale data processing pipelines, model serving infrastructure, feature stores, and high-throughput API gateways Partner with innovation teams to ensure seamless integration of experimental technologies into RBC's enterprise architecture Technical Leadership & Engineering Excellence Lead engineering initiatives by example, mentoring team members and driving technical excellence across Borealis innovation projects Write, review, and optimize code that operates at enterprise scale within fast-moving innovation cycles Develop comprehensive documentation, capacity planning models, and operational runbooks for rapidly evolving systems Debug complex production issues live on cutting-edge AI/ML infrastructure and experimental platforms Operational Excellence & Incident Response Participate in on-call rotations and serve as an escalation contact for critical service incidents affecting Lumina's innovation platforms Drive post-incident reviews and implement systematic improvements to prevent recurrence in rapidly evolving systems Partner with stakeholder teams to establish and maintain service level objectives (SLOs) for experimental and production AI workloads Champion proactive monitoring, alerting, and automated remediation strategies for novel technology stacks Cross-Functional Collaboration Work closely with data scientists, ML engineers, and product teams to ensure reliable deployment and operation of AI/ML models and features

Required Skills