Manager, Digital Platform & Engineering Operations

Job Description

Job Description What is the opportunity? The Digital Platform & Engineering (DP&E) Business Operations Manager will centralize and align critical financial, risk, and reporting capabilities across our business and technology teams. This role will lead DP&E’s financial management strategy and execution, including operating plans, AppDev recovery, and service chargeback models. Additionally, it will establish and execute a framework to manage risk and regulatory activities effectively. The incumbent will collaborate with stakeholders in financial planning, risk offices, and DP&E resource managers to ensure seamless delivery of initiatives. What will you do? Monthly Executive Reporting : Build and present the Monthly Business Review (MBR) , consolidating updates on programs, financials, and risk. Operating Plan Management : Analyze current and future operating plans, identifying trends and providing budget recommendations. AppDev Recovery : Ensure funding aligns with resource recovery, enabling resource managers to track staff allocation monthly and address gaps. Service Chargeback Model : Design and implement a recovery model for non-AppDev projects to streamline processes and reduce administrative burden. Risk Management : Establish a centralized framework (e.g., working groups) to monitor risks (e.g., Archer findings, server vulnerabilities) and remediation strategies. Program Management : Partner with program leads to ensure timely communication of updates and alignment with plans. Stakeholder Management : Collaborate with cross-functional teams and present insights to executive leadership. What do you need to succeed? Must have: 5 years of hands-on financial management experience, preferably in technology or financial services. Exceptional communication skills : Ability to translate technical concepts for diverse audiences, including executives. Advanced Excel proficiency : Expertise in building and optimizing large-scale financial models. Process improvement expertise : Proven ability to design/optimize workflows (e.g., chargeback models, risk processes). Leadership skills : Experience facilitating cross-functional teams and managing competing priorities. Analytical rigor : Strong attention to detail and business acumen for vetting qualitative/quantitative data. Growth mindset : Commitment to staying current with data technologies and industry trends. Nice to have: Financial systems expertise : Familiarity with tools like MIS and Planview Technology domain knowledge : Understanding of AppDev, cloud services, or IT infrastructure. Risk certifications : Credentials like CRISC, CISM, or FRM , or experience with frameworks (Archer, NIST). Agile/Scrum exposure : Experience aligning financial/risk operations with agile delivery. Stakeholder influence : Track record of driving consensus in matrixed organizations. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trus

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