Senior ServiceNow Discovery & Service Mapping Engineer

Job Description

Job Description What is the Opportunity? As a Senior ServiceNow Discovery & Service Mapping Engineer, you’ll play a pivotal role in designing, implementing, and optimizing ServiceNow’s Discovery and Service Mapping solutions. This role is critical to enhancing our IT service delivery by automating asset tracking, mapping service dependencies, and ensuring accurate CMDB (Configuration Management Database) integrity. You’ll collaborate with cross-functional teams to transform raw infrastructure data into actionable insights, enabling proactive incident management and strategic decision-making. What will you do? Design, configure, and deploy ServiceNow Discovery (MID Server) and Service Mapping solutions to automate the identification of IT assets, applications, and service dependencies. Troubleshoot discovery/mapping issues, resolve data inconsistencies, and ensure compliance with RBC’s IT governance standards. Collaborate with stakeholders and support teams to align solutions with business objectives Document technical processes, create training materials, and mentor junior team members. Must-have: 3 years of hands-on experience with ServiceNow Discovery and Service Mapping modules. Experience identifying, investigating, and resolving Discovery issues with working knowledge of UNIX server, Windows server, and network gear. In-depth knowledge of networking including TCP/IP ports and firewalls, network protocols, IP networks, subnetting, and network devices, and virtualization environments configurations, i.e. – Hyper-V, VMware. In-depth knowledge of ServiceNow reconciliation process and identifying the frameworks that are related to ServiceNow mapping. In-depth knowledge of ServiceNow discovery patterns and scripts, especially PowerShell and JavaScript. Experience with ITIL v4 frameworks, particularly in Configuration Management and Service Asset & Configuration Management (SACM). Excellent problem-solving, communication, and stakeholder management skills. Nice-to-have: Familiarity with ServiceNow Event Management, Orchestration, or ITOM modules. Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Kubernetes, Docker). Knowledge of network protocols (SNMP, SSH, WMI) and infrastructure monitoring tools (e.g., Splunk, Nagios). Agile/Scrum methodology experience in IT service delivery projects. ServiceNow Certified Implementation Specialist (CIS) – Discovery or equivalent certification. ITIL 4 Foundation Certified. What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development t

Required Skills