Surveillance Technical Support Analyst

Job Description

Job Description What is the opportunity? This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank. Working to support a growing Capital Markets organization this candidate will join an existing hands on RTB (Run The Bank) production support team. This role is within the CBDT (Client Banking and Digital Technology) Production Services that also covers surveillance platforms. The overall aim of the team is to support communication surveillance technology operations, associated upstream/downstream applications and processes. Mission statement: Deliver Best-in-class service by providing the maximum level of system stability through efficiency, automation, capacity management and mitigation of risk. What will you do? Maintain advanced technical and business knowledge of communication/surveillance systems to ensure ongoing support for the production Surveillance Platform and its dependent applications. Drive the continuous evolution of the platform by automating manual processes and actions. Develop a thorough understanding of key surveillance objectives and translate them into effective technical solutions that align with business needs. Collaborate closely with the CTB (Change The Bank) team and external vendors to execute agile-based development initiatives. Champion the Service Transition phase of ITIL by implementing and promoting the Production Readiness and License to Operate model across the organization. Identify and communicate critical enhancements while proactively surfacing risks and business issues through JIRA. Seek out improvement opportunities and actively drive project momentum and benefits realization. Leverage strong communication and presentation abilities to create business stakeholder content using Confluence, PowerPoint, and Excel (including VBA and pivot table expertise). Manage disaster recovery planning and execution while maintaining current internal configuration management and risk systems. Oversee applications throughout their complete lifecycle—from initial concept through design, implementation, and eventual retirement—across multiple platforms and tools. What do you need to succeed? Must Have: Demonstrated expertise in ITIL Incident Management, Problem Management, and Change Management principles. Proficiency with RHEL, Unix, Linux, and Windows environments, including scripting capabilities in Perl, Bash, Python, PowerShell, and batch scripting. Experience containerizing and orchestrating applications using Docker and Kubernetes. Strong background with relational databases such as MS SQL and Sybase, with the ability to write and optimize database queries independently. Proven track record establishing proactive application monitoring across multiple environments using industry tools including ITRS Geneos, Nagios, AppDynamics, Dynatrace, Splunk, ELK, and Grafana or equivalent solutions. Strong analytical and critical thinking skills with the a

Required Skills