Sr. Director, Infrastructure Management

Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing As Senior Director, Infrastructure Management Services, within Technology Operations, you will set the strategic vision for IT service management and infrastructure operations at CIBC. You will lead a highly technical team of up to sixty full-time and contract professionals, overseeing the planning, implementation, and continuous improvement of enterprise infrastructure services. You will focus on driving operational excellence, risk mitigation, and alignment with ITIL and IT Service Management best practices to ensure that CIBC’s infrastructure remains secure, resilient, and competitive, while enabling transformation, change, and application delivery. You will collaborate closely with senior executives, internal partners, and external vendors to advance technology strategies, support business initiatives, and manage complex projects, especially during challenging situations. As a champion of innovation, you will foster a culture of collaboration, continuous improvement, transformation, and automation—including the integration of AI and modern practices—to build and evolve high-performing, diverse teams. You will ensure robust processes, business continuity plans, and effective incident, problem, and change management are in place to meet evolving business needs. Additionally, you will drive measurable outcomes and service excellence, optimize resources and budgets, and maintain compliance with regulatory and cybersecurity requirements, all while elevating the experience for CIBC’s clients and internal stakeholders. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. How you'll succeed Strategic Leadership & Vision: You will set the direction for IT service management and infrastructure operations, ensuring alignment with CIBC’s business objectives and ITIL/ITSM industry best practices; apply critical thinking and attention to detail to inform decision-making, proactively identify opportunities, and drive planning, implementation, and continuous improvement of enterprise infrastructure services to support transformation, change, and application delivery. Stakeholder Engagement & People Leadership: You will build and maintain strong relationships with executive leadership, internal business partners, and external vendors, especially during challenging situations; attract, develop, and retain top talent by fostering an inclusive, high-performing environment

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