Senior Manager – Customer Risk Analysis (4665)

Job Description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Financial Crime Risk Management Pay Details: $115,600 - $163,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: The Senior Manager, Customer Risk Rating (CRR) – Canada is accountable for providing Canadian oversight, governance, and execution leadership for the Customer Risk Rating framework within the Know Your Customer (KYC) Program. This role acts as the single point of accountability for Canada on CRR methodology implementation, model governance, monitoring, reference lists, and approvals, ensuring alignment with global standards while meeting Canadian regulatory, policy, and operational requirements . The role partners closely with Global CRR teams, Model Risk Management, FCRM Monitoring, and KYC stakeholders to ensure the CRR framework is implemented, monitored, and governed effectively across Canada. Key Accountabilities CRR Methodology & Canadian Oversight Serve as the primary Canadian liaison to Global CRR methodology teams, providing Canadian input into methodology changes and enhancements. Lead and coordinate Canadian approvals for CRR methodology updates, including documentation, impact assessments, and governance routing. Maintain clarity on Canadian approval requirements, escalation paths, and decision authorities for CRR methodology changes. Model Governance & Lifecycle Management Act as the Canadian accountable lead (or delegate) for CRR model governance activities, in alignment with Model Risk Management requirements. Oversee Canadian responsibilities related to: Model validations and ongoing monitoring One-Time Requests (OTRs) Quarterly attestations and model inventory reviews Model monitoring plans and issue tracking Lead governance activities related to model decommissioning or transition impacting Canada, including preparation of decision materials and coordination of approvals. Monitoring, Issues & Risk Management Oversee Canadian CRR monitoring results, including trend analysis, outlier identification, root cause assessments, and remediation tracking. Ensure CRR-related issues are escalated and managed in accordance with Canadian governance, risk, and regulatory expectations. Partner with FCRM Monitoring, 1st Line, and Model Risk stakeholders to drive timely resolution of finding

Required Skills