Senior BizOps Engineer

Job Description

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior BizOps Engineer The BizOps team is looking for a Site Reliability Engineer who can help us solve problems and enhance our capabilities by supporting applications, services, and platforms. This position is to support the Data Delivery and Analytics program to support the growing need of the product like MyMPA, QMR. Tech Skills: Unix, Shell Scripting, SQL, Python, Apache Nifi, Splunk, Dynatrace, Jenkins, GIT, XLR etc. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. Responsibilities: • Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement. • Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns • Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. • Maintain services once they are live by measuring and monitoring availability, latency and overall system health. • Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity. • Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. • Practice sustainable incident response and blameless post-mortems. • Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover • Work with a global team spread across tech hubs in multiple geographies and time zones • Share knowledge and mentor junior resources Qualifications • BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience. • Experience with algorithms, data structures, scripting, pipeline management, and software design. • Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. • Ability to help debug and optimize code and automate routine tasks. • We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sens

Required Skills