Technical Support Engineer - German or Spanish speaking

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are looking for ambitious team players to join our cutting-edge customer support team! These positions are for individuals who are highly motivated, self-directed, and have a desire to work on the #1 cloud-based platform. You must possess excellent analytical and communication skills and have the passion to deliver outstanding support. The roles are a part of the Global Support organization, that have responsibilities for assigned cases, maintaining a single-minded focus to ensure customers are incredibly satisfied with Salesforce’s suite of products by becoming a Salesforce Industries cloud application and platform expert. The ideal candidates are team players, who enjoy working hard, exhibit professionalism is dedicated to meeting and exceeding expectations have excellent problem-solving skills, is able to learn new technologies quickly, and use their time efficiently. The Support Engineer is a customer-focused expert and is responsible for Salesforce’s Mission Critical Support handling and execution of cases of all severities, as well as implementing and finding ways to prevent customer issues through proactive support and monitoring. The Premier Success team provides support and expertise to some of our largest and most strategic accounts in Salesforce Industries Cloud. This responsibility includes developing a strong partnership across Worldwide Support, R&D, and our Support Operations team. As a member of the Premier Success team, the Engineer is experienced with technical concepts and is highly customer-centric. MINIMUM QUALIFICATIONS & SKILLS: Comfortable interacting with all levels of customer and Salesforce management Ability to multi-task and perform effectively under pressure Familiarity with database concepts and data management (RDBMS), JSON, and SQL Familiarity with Object-Oriented design and core programming concepts Familiarity with REST and SOAP API Familiarity with both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back-end (Java,.Net, SQL) software development Fluency in Spanish or German in addition to English language PREFERRED QUALIFICATIONS: Familiarity with Splunk as

Required Skills