Supplier Relationship Manager

Job Description

Application Deadline: 05/14/2026 Address: 33 Dundas Street West Job Family Group: Procurement Develops, promotes, maintains and manages an assigned business/group vendor management program for the management of partnerships with suppliers/service providers that improve productivity, service delivery and quality. Performs periodic reviews, analyzing program outcomes, providing insights and making recommendations for enhancement and changes as required. Ensures the effective and efficient execution of all program components, including ensuring change management & communications are in place for any enhancements / changes and mitigating any risk. Works collaboratively with internal and external stakeholders. Acts as a trusted advisor to assigned business/group. Participates in initiatives as a subject matter expert for an aspect(s) of vendor arrangement or business process. Influences and negotiates to achieve business objectives. Identifies emerging issues and trends to inform decision-making. Assists in the development of strategic plans. Provides input to vendor management policy and procedures. Prepares quarterly management interpretation documents. Develops and manages business/group vendor management programs. Provides specialized support to investigate and resolve complex issues as escalated by end-users or assigned by management. Supports management and implementation of documentation / process controls / knowledge assets required for the program operations. Coordinates budgets and reporting to track actual results vs budget. Prepares financial reconciliations and attestation certificates as required. Reviews the vendor management program/processes for effectiveness, considers industry trends and recommends enhancements; makes changes as required. Participates in the design and negotiation and renewal of service level agreement (SLA), technical service agreement (TSA) or business partner agreement (BPA), Assess performance against SLAs/ TSAs/ BPAs. Manages and administers supplier/service provider contracts in accordance with the Bank’s Outsourcing Model . May oversee supplier and service provider invoice/ billing activities to monitor cost expectations and resolve billing and payment issues. Validates, prepares, and tests business continuity and disaster recovery plans for supplier arrangements. Educates and cross trains other team members as required. Supports the development and promotion of a business/group vendor management program solution. Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. Provides advice and guidance to assigned business/group on implementation of supplier arrangements. Participates in the relationship management between BMO internal business/group partners and suppliers/service providers. Supports the management of the vendor program, including developing program components, promoting the program and ensuring the execution of all program components

Required Skills