Workplace Experience, Operations Manager

Job Description

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role We're seeking an experienced Workplace Experience Operations Manager to own end-to-end operations for our Executive Briefing Center at our San Francisco headquarters. Our EBC is where Anthropic hosts customers, partners, policymakers, and other high-profile visitors - one of the most visible spaces at the company.This role is accountable for: the polish of the space, the warmth of the welcome, and the details that make a visit memorable. You'll own the full operational stack behind the EBC - the engagement lifecycle, the look and feel of the space, the vendor ecosystem, and the team that brings it to life. You'll bring a hospitality mindset to every engagement, treating each visit like a thoughtfully designed guest experience rather than a logistics checklist, and partnering closely with Sales, Marketing, Comms, and executive stakeholders so every briefing feels effortless to the people in the room. As a secondary area of ownership, you'll oversee our San Francisco amenity center - the fitness facilities, wellness rooms, and collaboration spaces employees rely on every day. The amenity center deserves the same hospitality lens as the EBC: welcoming, well-kept, and genuinely enjoyable to be in. You'll set the bar for how these spaces look, feel, and function, so the employee experience onsite is as considered as the visitor one. This is a driver role. You'll set strategy, build the systems and processes that scale our hospitality operation, and raise the bar for what a world-class briefing and workplace experience looks like - while rolling up your sleeves on the details that make a space feel just right. At Anthropic, you'll own one of the most visible operational programs at the company. The EBC is where we tell our story to the customers, partners, and decision-makers who shape how our work reaches the world - and the way that story feels in the room matters. This role offers meaningful scope, real ownership, and the opportunity to build a hospitality operation that sets the standard for the industry. Our Workplace team plays a crucial role in creating conditions where breakthrough AI safety research can flourish. You'll work in a culture that values impact over sophistication, where everyone contributes regardless of role, and where the mission is the final arbiter in our decisions. Key responsibilities Executive Briefing Center Operations (Primary) Own end-to-end operations for Anthropic's Executive Briefing Center - from program design to the guest experience at the door. Program and guest experience ownership Own the EBC engagement lifecycle: intake, prioritization, scheduling, agenda build, lo

Required Skills