Senior Administrator

Job Description

Job Description What is the opportunity? The Benefit Payment Operations team has an opportunity for a Senior Administrator who will report to the Director and act as a subject matter expert to Benefit Payment Administrators and other business units as required. In this role, the Senior Administrator processes complex transactions, provides technical expertise, supports continuous improvement, projects and training. You will have the opportunity to influence outcomes and help the organization evolve What will you do? Handle or support complex transactions or files including but not limited to the following: Wire payments, lump sum payments, stop payments, reissues, recalls, garnishments, reversals, exemption requests, overpayment letters, journals Year to date adjustments and year end activities Reconciliation and remittance of funds. Support the clearing of outstanding breaks. Provide direction to BenPay Operations team as required on complex matters. Lead or assist with continuous improvement, projects and testing as required. Lead or assist with issue investigation and resolution. Lead or support training, cross training and documentation. What do you need to succeed? Must Have 1-3 years of relevant work experience (preferably in Pensions/ Benefit Payment System and Operations) Strong collaboration, organizational and time management skills Excellent knowledge of MS office (Word, Excel, PowerPoint) Superior communication skills – written and oral Client focus and ability to meet deadlines Nice to Have Ability to interpret written client instructions and perform data entry Experience working on projects Investigation and Issue resolution Process documentation and training What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Flexible work/life balance options Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business and geographies Job Skills Active Learning, Adaptability, Adapt Quickly, Always Learn, Business Appraisals, Business Process Documentation, Complex Transactions, Critical Thinking, Customer Service, Data Analysis, Decision Making, Driving Continuous Improvement, Effectiveness Measurement, Highly Resourceful, Microsoft Excel, Operational Delivery, Payment Handling, Problem Solving, Process Improvements, Project Requirements, P

Required Skills