Bilingual Credit Management Resolution Officer

Job Description

Job Description What is the opportunity? You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our centers are located in Meadowvale, Montreal & Winnipeg. As Canada’s leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role. National Opportunity for qualified Bilingual Candidates outside of Centre Locations / Opportunité nationale pour les candidats bilingues qualifiés à l ’ extérieur des centres What will you do? Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accounts Educate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet client’s financial obligations Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on client’s financial situation Resolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC Contribute to team results by supporting all colleagues to be successful in meeting client needs Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests What do you need to succeed? Must-have Proven interpersonal, communication and problem resolution skills Ability to build rapport while offering the right solutions for our clients while mitigating risk Desire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concerns Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs. Flexibility to work various shifts that meet our clients’ needs Monday to Friday 8AM-11PM EST and Saturday 8AM-7PM EST Nice-to-have Past experience in a customer service role where you provided a variety of needs-based solutions Negotiation skills Experience working in a team and metrics-based performance environment Previous experience working in a Contact/Call Centre and in a fast paced financial and/or service industry F luency in Cantonese and/or Mandarin in order to serve our clients in the community with those language speaking needs What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care abo

Required Skills