Team Leader - Deposit Processing

Job Description

Job Description The Team Leader - Deposit Processing supervises ongoing service of cash management programs for small business banking clients; leads, monitors and provides training for cash management services team. Typically supervises hourly and entry-to-mid level employees with day-to-day direction and tasks, in alignment with departmental procedures. What is the opportunity? The selected candidate will be accountable for all functions to cash / deposits / parcels from RBC branches and clients. Your team will process all incoming cash and non-cash parcels/deposits from Quebec and Eastern Ontario. The team leader will lead a team of 10 to 15 full-time employees and will be responsible for staff schedules, managing daily requirements, also responsible to monitor daily workflow, champion’s service routines for the team & provide regular feedback to reinforce service quality, employee capability & the consistent use of Client First principles. Must be flexible to work from 8:15pm to 6:00pm & 100% on Site. What will you do? Ensures all employees are adhering to risk management, protocols, mandated policies & procedures. Addressing & reconciling all risk related issues within acceptable timeframes Leading performance management, supporting career development & rewarding strong performance by providing timely service routines. What do you need to succeed? Must-have Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs. Strong communication skills Experience in leading / implementing & managing change Ability to work in high volume & strict timeframe deadlines Nice-to-have Knowledge of Word, Excel, Compass, PeopleSoft, E-Order and Sales/Service Platform Lean Six Sigma - Yellow Belt Proven People Skills / Team Leader experience Strong collaborative partnership skills Understanding of the products the team supports / Branch experience What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions and stocks where applicable. Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive and high-performing teams / Opportunities to building close relationships with clients Job Skills Business Process Improvements, Conflict Management, Customer Service, Customer Service Management, Group Problem Solving, Systems Thinking, Team Development, Time Management, Value Realization, Waterfall Model Additional Job Details Address: 1 PLACE VILLE MARIE:MONTRÉAL City:

Required Skills