Manager, Quantitative Analytics & Monitoring

Job Description

Job Description What is the opportunity? The Quantitative Analytics & Monitoring (QAM) team solves strategic problems in support of Credit & Fraud Management. We leverage data to influence strategies, measure the impact of business decisions, and pull together the top-line story of our business impact. As we scale our analytics function and modernize our infrastructure, we’re looking for analytical professionals who can move beyond reactive dashboarding to proactive insight discovery, finding answers to questions leaders didn’t yet know to ask. You’ll work embedded in business squads across our key pillars (Collections & Recoveries, Commercial, Credit Cards, Personal Financing Products, Deposits, Digital, Payments, Scams and Performance & Portfolio Monitoring), building deep context on fraud and collections operations, and surfacing patterns and opportunities that drive strategic decision-making. You will work with people who are passionate about analytics, thrive in a diverse and inclusive culture, and are committed to building CFM as the industry gold standard for fraud and collections management. What will you do? Collaborate with Credit and Fraud Management partners to understand core business goals and strategic priorities; embed yourself in their operations to build context and identify unanswered business questions Deliver proactive business insights that anticipate stakeholder needs—moving beyond reactive reporting to recommend strategic and operational decisions grounded in data Develop, test, and refine hypotheses on data trends, customer behavior, and fraud/collections patterns; challenge assumptions and validate insights through rigorous analysis Build and own analytical products (dashboards, analyses, decision frameworks) that enable leaders to operate from a single authoritative view and act with confidence Contribute to broader analytics transformation including cloud migration, real-time monitoring, and AI/ML scaling initiatives Collaborate on innovation and emerging technology pilots (GenAI, advanced ML, emerging fraud vectors) to stay current and drive competitive advantage What do you need to succeed? Must Have: Business acumen, curiosity, strong communication, and solid technical skills 2 years of analytics-related experience in Business Analytics, Consulting, Technology, or related fields 2 years’ experience with data tools including SQL, Python or R, and visualization platforms (Tableau, Looker, Power BI, etc.) Experience working with complex, large-scale relational databases and comfort adopting emerging technologies Proven ability to translate data into strategic narrative; collaborate with stakeholders to align business and data requirements Proactive mindset: Ability to identify unanswered questions and take initiative to research and recommend solutions Nice to Have: University degree in a quantitative field (statistics, math, computer science, economics, etc.) Experience with Retail, Commercial, or Consumer Banking pro

Required Skills