Senior Team Lead Accounts Payable, UK and Caribbean

Job Description

Job Description What is the opportunity? The Senior Team Lead Accounts Payable, UK and Caribbean m anages the team responsible for the ownership of end to end problem resolution for accounts payable activities and functions. The role serves as the key liaison and point of escalation between business partners for problem resolution, service quality activities and related initiative implementation. Acts as Centre Expert for client and partner care issues ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes. What will do you? Apply appropriate escalation and communication processes within the team, ensuring alignment across APFA, Accounting Services. Manage and maintain processes to follow-up on aging items. Ensure compliance at specific time markers: within required number of business days Report to Manager on status for all aging items Ensures appropriate staff succession planning and resource allocation is in place to provide undisrupted service to internal and external partners. Provides consistent high quality service by responding to assistance requests and escalations from all channels within 24 hours contributing to achievement of business Client Service Commitments (CSC’s). Escalating to manager as appropriate. Proactively identifies and recommends solutions to recurring errors and service gaps; works with Management Team to provide solutions for improvement. Manages the cross-training matrix across Operations Services to ensure resources are allocated properly and training gaps and opportunities identified. Accountable for ensuring all authorities for the role (delegated authorities, SECAF, systems access etc.) are reviewed, understood and adhered to. Ensures adherence to Global Information Risk Management framework and Global Compliance mandated policies and procedures. Complete 1 random report per week, submitted with an action plan to mitigate risk for all managed processes. Keep reports housed in central location for follow up. Sharing in the responsibilities for the day to day operations of the group. Including but not exclusive to: vault custodian, authorized signatures, approving entries, write-off documentation and approval, investigations, and change request initiator. Lead by example promoting a client first mindset, service provider mindset in resolution of issues and concerns at all times. Ensures direct reports are fully aware of the roles and responsibilities of their Mandate. Provides sign-off to Manager, after the semi-annual and year and discussions. Change management champion within the Team and the department. Collaborating to create an environment of open and effective discussions. Expertise used to provide content for SOP updates, Change Requests and project information. Reviews all transactions/reports/documents to ensure compliance/adherence with policies/procedures/guidelines (SOX, G/L attestation, EUC, Enterpri

Required Skills