Senior Application Support Analyst

Job Description

Job Description WHAT IS THE OPPORTUNITY? The WMT team is undertaking multiple complex initiatives to modernize Wealth technology portfolio management across the organization. As a Sr. Technical Specialist, you'll take ownership of maintaining and evolving applications across a diverse tech stack while collaborating with IT and Wealth Management business partners to ensure our technology solutions meet critical stakeholder needs. What sets us apart? Our team thrives on collaboration—we support each other, share knowledge freely, and celebrate wins together. You'll work in a genuinely fun, exciting environment where your ideas matter and your contributions drive real organizational impact. This isn't routine maintenance work. You'll be challenged daily to expand your skills, tackle complex problems creatively, and own your projects end-to-end. Whether it's optimizing legacy systems or implementing cutting-edge technologies, you'll continuously grow your technical expertise while shaping RBC's wealth technology future. We value proactive team members who take initiative, bring fresh perspectives, and aren't afraid to push boundaries. If you're energized by autonomy, thrive in collaborative settings, and want to work on meaningful enterprise initiatives—this is your opportunity. WHAT WILL YOU DO? Manage day-to-day production support issues, ensuring optimal system performance and rapid resolution of critical incidents Oversee change management activities across test and production environments, executing code deployments while maintaining compliance with source code and release management policies Maintain production system and application health by proactively identifying risks, implementing mitigation strategies, and enhancing instrumentation and monitoring capabilities Collaborate with development teams and business partners to evaluate and recommend the optimal combination of internal development, interfacing applications, and third-party solutions that address business requirements within an agile framework Build and maintain strong working relationships with team members, management, stakeholders, infrastructure teams, and interface groups through effective communication and collaborative engagement throughout all project phases Develop comprehensive organizational knowledge across business operations, systems architecture, and information technology infrastructure to inform strategic decision-making Provide technical coaching and mentorship to team members, fostering capability development through expert guidance and constructive feedback Contribute to weekend and after-hours on-call support as required to ensure business continuity and system availability WHAT DO YOU NEED TO SUCCEED? Must have: Advanced Application & Infrastructure Diagnostics – Demonstrated expertise troubleshooting application and database issues using industry-standard monitoring tools (Dynatrace, Aternity, OEM) across AIX and Linux environments, with proficiency in Java s

Required Skills