Senior Analyst, Identity Access & Data (Global Security)

Job Description

Job Description WHAT IS THE OPPORTUNITY? As the Senior Analyst, you will be responsible for providing technical support for services supported by our provisioning pillar across RBC & its subsidiaries within the Identity & Access Management (IAM) team with a focus on RSA Token, and Microsoft Entra ID; coordinating & reporting on various key IAM controls, as well as management of internal knowledge base & service catalog. The analyst will also be analyzing the reported-on data & identifying opportunities for further operational efficiencies and automation through collaboration with other IAM pillars. Looking for a strong individual who will have the opportunity to build on the current team's skillset & expand it to further support RBC & its subsidiaries by coordinating, developing, leading, communicating and executing activities to ensure objectives are accomplished accordingly on time. WHAT WILL YOU DO? Create and maintain dashboard, knowledgebase, and service catalog of supported items on an ongoing basis. Coordinate, report & take appropriate actions on various key IAM controls across RBC and its subsidiaries. Support, maintain and execute daily, weekly & monthly reporting processes and procedures ensuring data accuracy and business service level agreements are met. Documentation of processes and procedures as per RBC standards. Look into innovative ways to solve existing problems using data driven analytical mindset. Provide technical support for select catalog items supported by the IAM Access Request Provisioning team, with a focus on RSA Token, and Microsoft Entra ID. Establish strong working relationships across business units and platforms to build influence and impact with key business partners. Continuously identify potential issues, conflicts, and risks to analyze, mitigate and escalate where appropriate. Generate & maintain periodic and ad-hoc team productivity metrics/reports. WHAT DO YOU NEED TO SUCCEED? Must have: 2 years’ experience in Identity & Access Management controls and policies. Strong technical writing aptitude with demonstrated ability in written and oral communication skills along with strong presentation skills. Previous experience working with ServiceNow and other data visualization/business insights tools, such as Tableau. Scripting or automation capability (PowerShell, Python, or similar) to streamline IAM operational work and reporting. Advanced skills in MS Excel to perform data analysis (i.e. use of functions, pivot tables, XLOOKUP, and other standard concepts) Strong critical thinking, analytical and problem-solving skills with attention to detail to consistently meet high quality standards while handling a variety of tasks and deadlines simultaneously. Experience in providing reporting solutions with the ability to work independently as well as within a team environment. Experience working in ITIL processes - incident, problem, and change management processes. Bring ONE team mindset and identify areas of efficie

Required Skills