Associate Director – Global Client & Account Data

Job Description

Job Description What is the opportunity? The Associate Director plays a key role in developing and executing upon the Client & Account Data overall strategy and goals within Capital Markets. As part of the wider Client & Account Data function, this role is primarily responsible for supporting the Global Sales and Trading businesses as well as stakeholders in maintaining and remediating account & client data across various product processing systems within Capital Markets. This role also assists in ensuring these applications and their respective datasets are kept up to date and consistent with counterparty requirements. Supporting data governance and quality controls, as well as actively participating in business and regulatory initiatives that have a significant impact to the firm and clients. The role is aimed at developing operational management of data, focused on improving efficiencies, reducing costs whilst minimizing risk. Working collaboratively with CLMG partners, COO Group, Risk, IT and front office business partners throughout the bank, to understand their requirements and relevant business processes in order to deliver change and ultimately improve client service. What will you do? Key Responsibilities Business as Usual Manage a team of managers across multiple locations that maintain global client & account data Manage requests from multiple business areas; understand E2E process and trade flows. Allocation of resources and manage priorities in order to effectively meet goals and objectives Work closely with IT teams to update new logic changes to ensure the reports meet current standards Help new system integrations that are developed to streamline the current flow of client data Providing coaching and mentorship on a regular basis, focusing on team development and learning, with the goal of increasing skills, knowledge, and relationships within the broader group and the overall enterprise. Relationship Management Work collaboratively with business partners, IT and CLMG alike. Be accountable to senior management around metrics, timelines & project expectations; prepare materials for distribution among senior forums Strive to proactively seek out efficiencies in processes. Proactively escalate issues as they arise and coordinate with the leadership team to ensure that we are able to manage expectations. Optimize client & account processes to reduce cycle time, manual effort and improve both end user experiences and realize cost savings. Linking multiple functions and processes to a common source of data, reducing operational costs associated with maintaining multiple data silos through a single integrated reference point for trade processing and reporting. Maintain documentation outlining data lineage pertaining to all client & account related reference data in order to support the expansion of operational capabilities across Capital Markets, aiding in the prioritization of process and system enhancements. Change the Bank / Projects

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