Bilingual Senior Client Service Advisor, Trade

Job Description

Job Description What is the opportunity? ​ Join our growing Client Service team and play a key role in delivering a differentiated servicing experience for strategic, high value clients. RBC’s Transaction Banking team provides comprehensive treasury and cash management, trade finance, and payment solutions to corporate and institutional clients, supporting businesses to optimize their working capital, manage risk and streamline operations through innovative digital tools and global expertise. As a Senior Client Service Advisor (SCSA) Trade Finance, you are a key member of the Client Relationship Team (CRT), specializing in trade finance products. You’ll act as the primary point of contact for a dedicated client portfolio, coordinate and collaborate with partners to resolve servicing requests and deepen client relationships. What will you do? Deliver an exceptional pro-active client experience by responding promptly and accurately to requests, prioritizing the client’s needs and taking ownership to resolve requests on the first contact Partner with the CRT and Operations teams to offer expert advice, coordinate complex and effective integrated service solutions, addressing client concerns with a long-term perspective Record and resolve customer complaints in a timely manner, identifying root causes and providing effective solutions Balance competing demands and prioritize tasks to meet stakeholder requirements, escalating issues that may impact client experience or RBC standards, including policy, compliance, and reputational risk Conduct regular Client Service Reviews to enhance product utilization and identify new opportunities Educate clients and promote the adoption of digital solutions to enable clients to self-serve efficiently and improve their overall experience Provide customized product training to clients as needed to support their unique requirements Contribute to team initiatives and develop expertise in specific solutions (SME subject matter expertise) Maintain accurate documentation of service queries and complete required reporting for transparency and management What do you need to succeed? Must-have: 3-5 years of related experience in trade finance with strong working knowledge of trade finance operations, and Core Trade Products including guarantees, Standby Letters of Credit (SBLC), Import/Export LCs, and International Chamber of Commerce (ICC) rules and regulations Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs. Effective communication skills Customer service oriented Strong attention to detail, analytical and problem-solving skills Excellent time management and prioritization skills Ability to work effectively both independently and within a team environment Flexibility to occasionally work outside of standard business hours to meet client needs Nice to have: Commercial or corporate bank

Required Skills