Senior Manager, Digital AI Products (Client-Facing)

Job Description

Job Description What is the opportunity? As Senior Manager, AI Product (Client Facing), you will improve the client experience, grow digital servicing and search capabilities, drive sales growth and commerce/shopping journeys, and reduce workload through innovative AI solutions deployed in client-facing channels. You will be the Product Owner for client-facing AI product(s) and lead cross-functional teams/squad(s) through prioritization and implementation of critical transformational initiatives towards our Conversational Banking vision. You will be responsible for the full cycle of product management activities, including risk assessments and reviews, product maintenance, strategy development, and execution. By collaborating effectively, partnering broadly and prioritizing delivery for greatest impact, you will contribute to delivering against growth and efficiency targets, while improving client and advisor experience, and risk controls. What will you do? Lead cross-functional teams/squad(s) and collaborate with partners on requirements gathering, prioritization, execution and communication of projects and critical transformational activities As product owner for key client-facing AI technologies and processes, responsible for product management, including risk assessments and reviews, product maintenance, strategy development and improvement opportunities Serve as the ‘Business Sponsor Representative Delegate’ for client-facing AI initiatives, providing business oversight and leadership of related transformational initiatives, and lead the team in day to day activities Partner with Business, Digital, IT, and Risk stakeholders to analyze and resolve inter-dependencies within projects, and define deliverables and requirements that meet client/business needs and expectations Manage external vendor relationships to deliver and execute against the product roadmap, and ensure the platform meets client servicing and sales objectives Gather requirements from others to ensure a clear understanding of initiatives and work with project and business/technology partners to define testing, strategies/scripts, required data and expected results Understand client experience and digital journeys, design AI-powered strategies and ensure that all respective groups sign off and initiatives are within budget and deliver measurable ROI Identify product risk profile and promote innovative or improved methods to get the work done and implement best practices Maintain high level of communication standards between business, technology and vendor groups serve as an AI product expert across the organization What do you need to succeed? Must-have 5 years’ experience in digital product management, client-facing product strategy or transformation within banking, financial services or related industry 5 years’ experience in leading and executing strategic projects, initiatives or transformation programs Experience with Project Management and/or Business Agility principles (e

Required Skills