Senior IAM Systems Support Analyst - Agentic AI (Global Security)

Job Description

Job Description What is the opportunity? As the Senior IAM Systems Support Analyst - Agentic AI , you will provide specialized L2 support and subject matter expertise for CyberArk Agentic AI, RBC's Identity Data Fabric and Security Data Hub platforms. This role bridges advanced IAM operations with emerging AI-driven access controls, serving as the primary technical authority for agent-based identity and privileged access scenarios. You will own troubleshooting, operationalization, and continuous improvement of Agentic AI capabilities while mentoring junior support staff and collaborating closely with security architecture, development teams, and external CyberArk partners . This position is critical to ensuring secure, compliant, and efficient deployment of non-human identity and autonomous agent access governance across both platforms and the enterprise. What will you do? Deliver hands-on L2 support for complex CyberArk Agentic AI, Identity Data Fabric and Security Data Hub environment incidents, including agent provisioning failures, secret rotation issues, policy violations, and agent-to-system access problems including root cause analysis for multi-system integration failures and policy enforcement gaps. Own incident resolution timelines and drive continuous improvement in MTTR for Agentic AI-related tickets. Own and refine the Agentic AI support runbooks specific to CyberArk Agentic AI, Identity Data Fabric and Security Data Hub operations, documenting patterns, known issues, workarounds, and escalation paths. Partner with vendor product and engineering teams to log, triage, and escalate bugs or feature gaps related to Agentic AI implementation across both platforms. Drive deployments and change activities for Agentic AI features across CyberArk Agentic AI , Identity Data Fabric and Security Data Hub, including agent discovery, policy rules, access workflows, and audit/logging enhancements. Coordinate testing, validation, and post-deployment monitoring of Agentic AI capabilities across both platforms to ensure interoperability and compliance. Work with security architecture and development teams to align Agentic AI policies with Zero Trust and least privilege principles. Support identity ingestion, correlation, and governance of identity, entitlement, and access telemetry within Identity Data Fabric. Troubleshoot agent-based identity resolution and policy enforcement ensuring seamless data flow and policy enforcement between Identity Data Fabric and Security Data Hub. Support security analytics pipelines and data collection relevant to Agentic AI activities within Security Data Hub. Troubleshoot agent audit trails, event correlation, and anomalous behavior detection and provide insights on AI agent activity patterns to support threat detection and compliance monitoring. Act as the internal subject matter expert for Agentic AI related IAM topics across both platforms, providing guidance on secure configuration, policy design, and compliance a

Required Skills