Estates Officer (Day Shift)

Job Description

Job Description What is the opportunity? As an Estate officer, you will use all the tools at your disposition to locate the executors, Notary, Branch, Insurance company and/or lawyers in order to update the deceased profile information. What will you do? Complete the necessary follow-up to ensure the accuracy of our records Initiate outbound calls and receive inbound calls for the team Once the executor is contacted, obtain all necessary and relevant information to reach a mutual agreement for the re- payment of the deceased’s debt Ensure a balance between quality Customer Care and effective collections techniques What do you need to succeed? Must-have Required to communicate with teams located across Canada 2 years of Credit management & recoveries experience and a strong knowledge of bank related lending products Ability to accurately assess recovery potential of accounts Strong researching and negotiation skills Excellent time management capabilities Ability to work effectively when dealing with ambiguity Strong ability to use various web-based systems and interact with internal and external contacts Ability to balance customer service mindset and risk/loss mindset Ability to work day shifts within the business hours of 8am - 5pm Monday to Friday Nice-to-have Knowledge of TS2, CACS and Sales Platform What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Leaders who support your development Ability to make a difference and lasting impact Opportunity to take on progressively greater accountabilities Job Skills Collections Calls, Collections Experience, Collections Recovery, French Language Additional Job Details Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA City: Mississauga Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2026-04-10 Application Deadline: 2026-05-06 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opp

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