Director, Product Management

Job Description

Job Description What is the opportunity? We're seeking an experienced Director of Product Management to join us in transforming how ServiceNow is leveraged at RBC. You'll be responsible for the strategic direction of capabilities that will enable RBC to scale and maximize the value of our ServiceNow deployment—partnering with technology, governance, risk, and business stakeholders to define a vision of capabilities that modernizes user experiences, enables our partners, and delivers measurable outcomes. You'll lead a team of Product Managers, ensuring alignment to business priorities and adherence to a scalable, standardized product management framework. What will you do? Product Strategy & Direction Define multi-year product vision and roadmap aligned to enterprise priorities Translate business needs into clear product strategies that reduce user friction Oversee end-to-end portfolio management, balancing competing priorities (regulatory, operational, transformation, experience) through data-driven decision-making Establish and monitor KPIs focused on adoption, user satisfaction, time-to-value, and business outcomes Product Operating Model & Standards Build consistent product management practices: prioritization, roadmapping, stakeholder engagement, and outcome measurement Embed user-centric, data-driven principles across the team Leadership & Team Development Define expectations for Product Managers, emphasizing outcome ownership over feature delivery Cultivate a culture that empowers decision-making while maintaining strategic coherence Stakeholder Alignment & Value Delivery Partner with senior stakeholders to align on priorities and drive transparent, collaborative decision-making Communicate strategy, roadmap progress, and ROI with clarity Demonstrate measurable business impact through rigorous outcome measurement What do you need to succeed? Must-have 10 years of enterprise IT experience, with 5 years leading product strategy and teams, with proven ability to deliver measurable business value. Ability to understand and evaluate technical architectures, integrations, and platform constraints; experience building products for technical audiences. Proven ability to define and execute product strategy for enterprise technology platforms. Experience leading product teams and deliver products that drive measurable business value. Deep understanding of enterprise software product development, user experience, and IT service delivery. Nice-to-have Experience with ServiceNow product modules (e.g., ITSM, ITOM, Governance, Risk & Compliance). ServiceNow Administrator or advanced ServiceNow certifications. Agile, design thinking, or user research experience ITIL, ITSM, or IT governance framework knowledge Track record scaling product adoption What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care abo

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