Fail Control Analyst

Job Description

Job Description What is the opportunity? Provides analysis for implementation and improvement of processes, workflow, project management methods, computer systems and other tools to support insurance policy administration and customer service. Applies complete knowledge, skills, and practices to perform assignments. The purpose of this role is to identify and reconcile issues regarding position and balances in the firm’s client accounts. Ensures operational effectiveness and the work is performed with clearly defined procedures and training to ensure reporting, fail confirmations, account issues and any problems that arise are dealt with in an organized and timely manner. Performs data entry, processing, reconciling, and data maintenance tasks of a recurring nature. Exceptions to processing are reviewed with the Team Lead or Manager to ensure overall compliance with accepted business practices and policies. Elements of risk are managed through operational reviews, system checks, and adherence to procedures. What will you do? This role requires the employee to perform detailed analysis of client accounts and fail reporting Understanding of COD/ COR Cash and Position Reconciliation Reporting and have the ability to process entries to balance accounts For this role the employee must portray a strong knowledge of Impact (ICI), DTCC and Broadridge (ADP/ CAGE). The employee must have a basic understanding of local market rules and regulations as well as the department and firms established policies, rules and regulations. This role handles the creation and distribution of post-settlement reports as well as data entry and processing of these reports. The employee responds to questions from other departments both in and outside of BCS, retail personnel, correspondent firms, and management staff. Routes escalated questions to the appropriate resources following established policies. Reduce risk and cost to the firm by suggesting process changes and modifications to internal procedures and daily workflow Able to handle multiple priorities in a fast paced, pressured environment. Good communication skills with ability to work effectively with a variety of personalities Proficient computer skills in Windows-based software products such as Outlook, Work, Excel, PowerPoint and Access Route escalated questions to the appropriate resources following established departmental policies Interface and support various business lines to help manage fails and exposure to the firm and develop customer relations Decisions or resolutions of problems are resolved by selection of appropriate courses of action within defined procedures The responsibilities of the position have a critical impact on the continued success and growth of the organization The impact of the actions is significant and may affect related or dependent activities in other departments Responsibility to provide coverage for the team on other desks within the team, as well as train other team members to cov

Required Skills