Field Service Group Associate

Job Description

Job Description What is the opportunity? The primary purpose for this position is to provide field service and support. You will assist and provide accurate information to field users and will keep diligent records of all interactions. You will need to maintain queue and hold time standards and keep current on changes to business processes and the technology that impacts the clients and field users they support. What will you do? Provide prompt, accurate and courteous service support to financial advisors and their team members regarding the firm’s products, programs, and services. Provide subject matter knowledge in a broad range of systems, processes, programs, tools, and products. Partner with product specialists to learn products and expand knowledge. Collaborate with employees across the home office to provide the support needed. Provide assistance with escalation and referral for other service/support requests. Track cases and solutions and assist with documentation and reporting needs of the department. Project work as needed. What do you need to succeed? Must-have A four-year degree or relevant industry experience Strong customer service skills as demonstrated by an ability to anticipate and meet customer needs Proven ability to effectively build relationships and partner with clients, users and colleagues Ability to work in a fast-paced environment Strong oral and written communication skills Nice-to-have Finance or Business degree SIE and Series 7 license What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Flexible work/life balance options Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business The good-faith expected salary range for the above position is $50,000 - $80,000, depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, enga

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