Bilingual Contact Centre Rep IV - Money-In Services

Job Description

Work Location: Montréal, Quebec, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: 52 700 $/$52,700 - 74 400 $/$74,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: What You’ll Do Money-In Advice offers tailored guidance based on individual needs, investment goals, time horizons and risk tolerance, aiding customers in achieving their short to long-term objectives. As the voice of TD, you’ll be passionate about understanding our customers. Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers through inbound and outbound calls. Whether you’re assisting callers with account inquiries, or resolving an issue by recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs. As a valued member of our Contact Centre Team, you will: Make people’s day: strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions. Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role. Job Requirements What You Need to Succeed We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. High school diploma and one (1) or more years of relevant experience. Post-secondary degree/diploma is preferred. Successful completion of mandatory regulatory course IFIC or CSC required Must be bilingual in English and French Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns Ability to review customer investment portfolios and provide comprehensive information on mutual f

Required Skills