Manager, Operational Excellence

Job Description

Work Location: Toronto, Ontario, Canada Hours: 35 Line of Business: Enterprise Enabling Functions Pay Details: $94,000 - $132,700 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: POSITION OVERVIEW The Operational Excellence Specialist is a senior individual contributor within PCA's Performance & Operational Excellence function—one of six core pillars of the Private Client Advice channel. This role is the engine behind PCA's ability to continuously improve how work gets done: identifying inefficiencies, designing better processes, and landing tangible, measurable improvements that directly support the channel's profitability and client experience objectives. A defining feature of this role is navigating PCA's operating model within a large bank-owned insurance structure. The Specialist works as an active participant in shared journey pods—cross-functional agile teams that include mass market and other business line partners—to champion and advance PCA-specific initiatives in an environment where priorities are actively contested and resources are finite. Success here requires more than process expertise: it demands persuasion, political savvy, and the ability to build a compelling case for why PCA's needs deserve prioritization. Equally important is the Specialist's ability to operate beyond the journey pod model. When formal channels are slow, constrained, or misaligned with PCA's needs, this role finds creative workarounds—partnering with non-journey stakeholders, leveraging informal networks, and engineering practical solutions that drive results without waiting for perfect conditions. OPERATING CONTEXT PCA operates within a bank-owned insurance structure where enterprise-wide journey pods serve as the primary vehicle for identifying, prioritizing, and executing operational and digital improvements. These pods are shared across business lines—including mass market personal lines—and are subject to a competitive prioritization process. PCA's ability to secure pod capacity and influence the roadmap is directly tied to how well its representatives can articulate value, quantify impact, and build stakeholder coalitions. The Operational Excellence Specialist must be fluent in both the formal pod governance model and the informal dynamics that shape what actually gets built. W

Required Skills