Claims Desk Specialist-3

Job Description

Work Location: Markham, Ontario, Canada Hours: 35 Line of Business: TD Insurance Pay Details: $75,400 - $111,700 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Additional Job Description TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches. In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada. At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 5,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers. As a Residential Claim Specialist at TD Insurance , you will leverage your subject matter expertise to manage complex, high‑risk residential claims , many with extended lifecycles of over one year. This role focuses on delivering exceptional customer outcomes while safeguarding TD Insurance’s business interests. You will typically report to a Team Manager / Manager, Claims . Key Responsibilities Claims Management & Customer Experience Handle complex, high‑risk residential claims using advanced technical expertise Meet with clients, witnesses, or other parties in the field to obtain statements and negotiate settlements, as required Collaborate with internal teams, external vendors, and business partners to deliver timely and accurate claim resolutions Apply claims management principles to control costs and minimize claims leakage Identify potent