TDS Operations Analyst I

Job Description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: TD Securities Pay Details: $52,700 - $74,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Customer Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs) Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/ initiatives in accordance with project management methodologies Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained Identify opportunities to improve service delivery Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels Contribute to the production of consolidated or aggregated reporting as appropriate Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner Shareholder Support the timely and accurate completion of business processes and procedures according to SLA requirements Contribute to business objectives for operational excellence -- identify, suggest and actively participate in improving standards, policies, procedures, and solutions Continually develop understanding of internal and industry regulations and trends, contributing to team knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures Consistently exercise discretion in managing correspondence, information and all matters of confidentiality Analyze service delivery issues and con

Required Skills