Contact Center Rep II, Borrowing

Job Description

Work Location: Markham, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $45,700 - $61,000 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Job Details Markham Contact Centre Credit Card Representative Additional Information Start date: June 1st, 2026 Mandatory Training: 12 weeks full time Paid Training, IN PERSON Onsite Training schedule: Monday - Friday, 8:30am - 4:30pm Training location: 3500 Steeles Ave. E. Markham, Ontario Full Time work schedule (after training): 37.5 hours/week, 5 days/week, (Candidates must be flexible to work within Business Hours: Monday to Sunday 7am-12am, various start times) Part Time: Not Available National Occupation Classification (NOC) Code 14201 – Banking, insurance and other financial clerks (NOC) Department Overview Helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver from 7am EST – 12am EST, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities. What You’ll Do As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs. As a valued member of our Contact Centre Team, you will: Make people’s day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions. Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role. Where You’

Required Skills