Senior Manager, Commercial Services

Job Description

Work Location: Montréal, Quebec, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: 115 600 $/$115,600 - 163 200 $/$163,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Job description: The manager commercial services is responsible for leading a team of Account Managers in structuring credit and managing operations. Provide guidance, leadership, coaching and development to ensure business results and professional / personal development objectives are achieved for the overall group. Manages a book of business in alignment with credit and operational risk policies. The Senior Manager, Commercial Services is accountable for the Unit's growth through strong pipeline management and sales coaching, while delivering a superior customer experience to drive profitable business growth, in line with business strategy. CUSTOMER Leads the execution and achievement of the business customer / partner experience targets by coaching and modelling appropriate behavior and executing on plans to continuously improve customer experience Acting as a part of the team in resolving customer operational and credit issues to deliver a positive customer experience Champion use of sales platform to build a robust understanding of our customer's/target's needs, industries and markets Lead and manage Account Managers in developing creative and competitive solutions that meet all the customers' needs Set service and control standards aligned to overall business objectives and oversee / monitor deliverable and results Develop and maintain relationship with internal and external partners for the purpose of delivering optimal customer service Constantly build knowledge of the market, customers and broader economic factors Develop and maintain centre of influence strategies and relationships Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities Primary escalation point for significant sales matters/ risk matters / exceptions for Account Managers Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs Enhance TDBG brand by participating in network events SHAREHOLDER Contribute to the development and implementation of the business plan, goal setting, growth s

Required Skills