TDS Operations Analyst II, Middle Office

Job Description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: TD Securities Pay Details: $59,500 - $84,000 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: As a cross functional process analyst, conduct research, analysis and reporting on a range of operational and service issues. Execute on critical projects and strategic special initiatives within a defined functional area that may require broader partnership across TDS and/or other TD enterprise functions. Enhance management decision making on policies, processes, products and services based on insights generated from analytics and reporting to advance the operating model / processes and elevate service quality. Facilitate the implementation of policies/processes and/or initiatives to meet functional objectives. Customer Provide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the Global Operations and Business Services function Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery Lead work streams by acting as a project lead/subject matter expert for small-scale initiatives/projects in accordance with project management methodologies Act as conduit/coordinator/facilitator bringing in appropriate partners/ expertise on key initiatives Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met Contribute to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficiencies Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations Accountable for cross-functional interdepartmental initiatives to deliver value internally or to partner/customer groups Provide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate Maintain and develop working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full

Required Skills