Sr. Analyst, Production Application Support

Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you’ll be doing You’ll be joining CIBC’s Enterprise Payments Technology Applications Operation team. You’ll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective CIBC technology groups and vendors. You’ll be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts. At CIBC, we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed during your interview. How you’ll succeed Production support - Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Manage issue logs and Production requests. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction. Partnership - Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes. Promote and support the concepts, products and services. Projects delivery - Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, evaluate and support the development and implementation of new and/or revised policies, procedures and standards. Investigate, research and provide recommendations on issues and system outages. Who you are You can demonstrate experience in: 1-3 years of Production Support using technologies such Autosys batch scheduling, file transfers, UNIX, OpenShift CaaS and automation scripting. Platform Knowledge – Windows, MS Azure, Middleware, Openshift CasS, Dynatrace, Unix and Autosys. You have experience or knowledge of Cloud Platforms preferably MS Azure as well as experience using collaboration tools, such as JIRA/Confluence and DevOps tools, such as Github Actions, MS Azure DevOps and Ansible. Ideally, you have a strong understanding of Agile softw

Required Skills