Consultant, ServiceNow Business Systems Analyst

Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you’ll be doing As a Consultant, ServiceNow Business Systems Analyst within the Technology Operations team at CIBC, you will bridge business needs and technology solutions across the ServiceNow platform. You will lead intake and analysis of business requirements, facilitate stakeholder engagement, and support the design and implementation of scalable solutions across multiple ServiceNow modules. Collaborating closely with product owners, developers, and business partners, you will translate requirements into Agile user stories, support delivery and prioritization, and ensure solutions meet performance, security, and user experience standards. You will contribute to ongoing process optimization and continuous improvement initiatives while enabling effective adoption of ServiceNow capabilities across the organization. At CIBC, we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. How you’ll succeed Requirements Analysis & Stakeholder Collaboration - Work closely with business stakeholders, product owners, and technology teams to gather, analyze, and document business requirements. Apply structured analysis to assess current-state processes and support future-state solutions across ServiceNow capabilities. ServiceNow Platform Delivery - Support delivery across ServiceNow modules (e.g., ITSM, Request Management, CMDB, and other platform capabilities) by translating requirements into clear user stories and acceptance criteria. Participate in backlog refinement, sprint planning, and delivery activities within Agile teams. Agile Delivery & SDLC Participation - Collaborate with development and QA teams to support end-to-end delivery, including requirements clarification, testing coordination, and release readiness. Ensure alignment with Agile practices and enterprise delivery frameworks. Data & Process Awareness - Contribute to data quality, reporting, and process optimization initiatives by supporting accurate documentation, data flow understanding, and continuous improvement of ServiceNow processes. Exposure to asset management, CMDB, or governance practices is considered an asset. Cross-Functional Collaboration - Partner with multiple lines of business and technology teams to manage dependencies, remove blockers, and ensure alignment across initiatives. Support communication and coordination in a matrixed environment. Continuous Improvement Mindset - Identify opportunities to enhance p

Required Skills