Mobile Team Manager

Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing As a member of the Personal and Business Banking team at CIBC, you will lead and coach a team of Mobile Financial Service Representatives at CIBC kiosks located within multiple Costco Warehouses , working towards a shared goal—delivering an exceptional client experience and deepening client relationships. As a Mobile Team Manager, you’ll inspire your team to perform at their best, champion a “One Team” approach, and connect each client with the right advice to meet their financial needs. The Mobile Team Manager and their team will focus on sales of CIBC deposit accounts and focus on uncovering referral opportunities for our banking centres. This role is located inside Costco warehouses with extended hours of business and requires rotational shift work Monday to Sunday between the hours of 9:00 AM and 8:30 PM, based on the warehouse hours. You will be required to work on weekends and some statutory holidays. Commuting to meet your team members at nearby Costco Warehouses is required, as kiosk locations change every 4 to 6 weeks. How you’ll succeed Client and Community Engagement - Lead by example to deepen client relationships and meet financial needs, while providing a high standard of service. Encourage employees to resolve client concerns quickly, escalate when necessary, and empower clients to utilize self-service channels. Build a culture of collaboration across client offers to ensure clients are served by those best able to meet their needs. Act as a CIBC community champion, conducting business development within Costco Warehouses and the broader community. People Leadership - Create a positive and productive working environment, recognize team contributions, and lead and coach a successful client service and financial services team. Advocate CIBC within the community to recruit employees who demonstrate our values. Ensure compliance with policies, standards, and controls. Protect CIBC’s assets and reputation, and manage risk by adhering to regulatory guidelines and operational procedures. Results Driven Leadership - Build and coach a high-performing team focused on improving client experience, deepening relationships, and consolidating business to CIBC. Champion practice management processes and support the team in achieving goals. Monitor business performance, implement action plans to close gaps, and work as one team to increase overall performance. You can demonstrate experience in financial services industry with well-developed sales management and advisory coaching experience and skills. Solid

Required Skills