Sr Processor

Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What You’ll Be Doing As a member of the CIBC Loan Services team, you will focus on the needs of our clients and business partners and are passionate about delivering centralized operational services through our strategic pillars of Client Centricity, Innovation and Process Simplification. As a Senior Processor Operations Management, you will be accountable for handling complex, ambiguous, high risk transactional This position is responsible for the final step in the process of closing a loan and is responsible for disbursement of funds and subsequent servicing of the loan. Responsibilities include processing payments, advances, performing system maintenance, processing payoffs, reviewing reports, and investigating unapplied/rejected funds, preparing cashier's checks for loan advances, monitoring incoming wire mailboxes, investigate/resolve open reconciliation items and other tasks as required within Loan Services. You will expedite resolution to issues using independent judgement and analytical thinking. You will act as a point of contact to assist and consult with our Canadian banking partners, providing support to ensure productivity standards are achieved and Service Level Agreements are met or exceeded. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2 days per week on-site , while other days will be remote. How You’ll Succeed Analytical - Handle difficult or unusual problems or requests, analyzing the issue and deciding upon the most appropriate solution. Conduct complex investigations and analyze data. Communication - Clearly articulate facts and recommendations when presenting instructions, ideas and solutions utilizing strong communication skills, both verbal and written. Contacting internal partners to discuss/clarify problems and obtain additional information and/or confirm resolution of the problem. Teamwork- Work closely with your team to deliver a great customer experience. Ensure that your team's collective work meets quality standards, deadlines, and service level agreements Problem solving - Identify and resolve items of discrepancy and follow up on process problems within area of responsibility using independent judgement based on standard work procedures. Act like an owner by taking accountability for issues and know when to lean on others to build a better solution together. Technical - Demonstrate excellent Microsoft Office skills (Word, Excel, Outlook) with abil

Required Skills