User Experience Researcher

Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing As a member of CIBC’s Digital UX Research team, the User Experience Researcher is responsible for contributing to the user experience of CIBC’s digital properties. In this role you'll use a variety of UX research techniques in collaboration with other members of the UX Research Team, UX Designers, Product Owners and Strategists to help improve the experience of CIBC’s digital properties. Furthermore, you will assist in recording and summarizing research findings and presenting the analysis in compelling formats that are easy to understand and action. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. How you'll succeed User Research and Testing : You'll assist and perform generative and evaluative user research using a variety of methods in collaboration with other researchers (one-on-one interviews, surveys, usability testing, card sorting, analytics analysis). Data Analysis, Interpretation and Presentation : You'll help analyze qualitative interview data using coding and quantitative survey results using statistical methods to surface recommendations. You will help in the planning, execution, analysis and presentation of studies to various stakeholders, interpret research findings and explain them in a way that's easy to understand to help build empathy. UX Research Tools : You can demonstrate experience in or knowledge of Excel and surveying methods. Any knowledge of using a UX research platform such as UserTesting, UserZoom or Figma/Figjam would be considered an asset. Communication : You have excellent verbal and written communication skills to effectively articulate ideas and opinions that involve research, interpretation, and assessment. Your time management skills are strong and you are able to prioritize competing priorities to ensure successful outcomes. Process Improvement : You enjoy the process of reviewing current processes and identifying improvements that will optimize or improve standards Who you are You have a degree in Human-Computer Interaction, Psychology, Sociology, Cognitive Science, Information Studies, Anthropology, or a related field. You can demonstrate 1 to 2 years of work experience with qualitative and quantitative research methods in the areas of survey design You have attention to detail with an ability to summarize findings and identify trends. You have clear communication

Required Skills