Senior User Experience Researcher

Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing As a member of CIBC’s Digital UX Research team, the Sr User Experience Researcher is responsible for contributing to the user experience of CIBC’s digital properties. In this role you'll use a variety of UX research techniques in collaboration with other members of the UX Research Team, UX Designers, Product Owners and Strategists to help improve CIBC’s digital properties. Furthermore, you will assist in recording and summarizing research findings and presenting the analysis in compelling formats that are easy to understand and act on. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. How you'll succeed User Research and Testing: Lead both generative and evaluative user research initiatives, employing a wide range of methodologies—including interviews, surveys, usability testing, card sorting, and analytics analysis—in close collaboration with other user researchers. Data Analysis, Interpretation, and Presentation: Analyze qualitative and quantitative data to generate actionable insights and recommendations. Take ownership of planning, executing, analyzing, and presenting research studies to various stakeholders, ensuring findings are clear and impactful. Stakeholder Management: Manage complex project requirements and engage with challenging stakeholders. Proactively identify and pursue high-value research opportunities that deliver meaningful impact, beyond simply fulfilling requested studies. Administration and Teamwork: Contribute to research operations by maintaining and enhancing the UX research capability. Participate in building a robust body of knowledge and help streamline processes to support user-centered design. Mentoring and Coaching: Mentor and support junior researchers and team members, fostering the growth of UX research skills and knowledge across the team. Provide guidance, share best practices, and encourage continuous learning. Flexible Work Environment: Enjoy flexibility in managing your work activities within a hybrid arrangement, spending 1–3 days per week on-site and the remainder working remotely, to create the optimal environment for your success at CIBC. Problem Solving: Thrive on tackling complex challenges and collaborating with colleagues to develop innovative solutions. UX Research Tools: Demonstrate proficiency in Excel and survey methodologies. Experience with UX research

Required Skills