Investment Operations Senior Analyst

Job Description

Role Overview: This role will be responsible in handling complex cases administering an end-to-end process for one or more Investment product line. This includes making necessary trade corrections or adjustments to the client's account; investigating and closing of escalated cases; generating and completing control reports to monitor day-to-day transactions and reconciling discrepancies as necessary. For this role, you will act as an OIC, Subject Matter Expert and process training resource. Perform projects and ad hoc tasks as assigned. Position Responsibilities: Ensure timely and accurate settlement of all Private Placement transactions while collaborating with Custodians, internal Private Debt/Equity Groups and external clients to monitor and minimize any interruption of service Process cash and security transfers in a timely manner per contractual agreements with the borrower / transfer agent. Perform best practices to safeguard the organization to any potential liabilities when such debt & equity transactions take place. Correctly allocate investment income to the proper portfolio / borrower account. Track payment schedules and ensure money is received per schedule. Such redemptions may include but not limited to (casualty payments, commitment fees, gain / loss adjustments, capitalization activity) Operate within established procedures and practices validating clear and concise documentation is generated and maintained as such practices and workflows evolve over time. Transaction Processing: Accurately handle moderate to complex cases and trade reversal/adjustment utilizing multiple administrative systems within the defined service standard, including but not limited to: Regular transaction processing surrounding various requests within New Business and Inforce Identify Not-In-Good-Order and make necessary actions Manage and respond to inquiries from various internal and external stakeholders Research and handling of ad hoc tasks Identify the need for exception and escalate to appropriate resource for approval Keep current with Investment policies, procedures and maintain processing knowledge Provide support to the team as required, to participate in a regular program of industry specific training and interdepartmental cross training to ensure continuity of service Escalation Management: Ownership of escalated cases and be able to work effectively with business partners and leaders to resolve issues Identify gaps or errors in the knowledge databases and provide corrections to documentation, procedures etc. Assist the production leader in prioritizing work queues and managing workload Assist in process audit walk-throughs and completion of Risk & Control Self-Assessment (RCSA) Training Able to assist associates, analyst in terms of process clarification, queries and primary analysis on escalation Required Qualifications: Bachelor's degree in Business Administration, Finance, Economics or any related course At least 4-6 year/s relevant professi

Required Skills