Operations Strategy and Excellence Lead

Job Description

The Operations Strategy and Excellence Lead , is responsible for supporting the Head of Operations Strategy and Transformation in defining and upholding the a.) overall PH Operations multiyear strategy and KPIs, b.) continuous improvement thru a rigorous operational standards , streamlining core processes, and embedding continuous improvement throughout the PH O perations team c.) Change Management for Strategy and Transformation team initiatives . This role employs a deep understanding of insurance end-to-end business, Lean Six Sigma approaches, data-driven insights, and a range of quick win automation solutions (e.g., PowerApps, AI) to ensure reliable, efficient operating models. The position works in close partnership with dedicated transformation and innovation teams, providing comprehensive operational designs, analytics, and recommended practices to help achieve outstanding client service, top-tier quality, and stable long-term growth. The successful candidate will partner closely with the PH Operations Transformation Lead, Operations Value Stream Lead , Regional Transformation and Excellence team and different stakeholders in PH e.g. Distribution, Risk, Legal & Compliance, IT, Marketing, to deliver process improvements that are beneficial to the client and Distributor . Key Responsibilities Strategy and Governance Work with the Head of Operations Strategy and Transformation and PH COO in setting and follow through the overall 3-year Operations Strategy and Roadmap Work with the Head of Operations Strategy and Transformation and the Transformation Lead in setting the 3- year transformation road map Assist in implementing governance structures for assessing high-priority improvement programs, ensuring senior-level sponsorship and clear accountability. Process Optimization and Standardization Conduct in-depth reviews of end-to-end processes (e.g., underwriting, policy administration, claims) to identify inefficiencies and boost cost-effectiveness. Apply Lean Six Sigma methodologies to streamline workflows, maintaining compliance with local regulations while ensuring regional consistency. Assist in developing, refining, and endorsing best-practice operating models, providing expert guidance to field teams. Collaboration with Transformation and Innovation Teams Act as a key source of operational insights and proven techniques that support transformation and innovation efforts. Offer process designs and recommendations while transformation initiatives progress, minimizing potential disruptions to existing operations. Provide feedback on pilot programs and new technologies to help adapt successful solutions for broader rollouts across multiple markets. Digital Tools and Automation Lead in directing the adoption of quick wins automation platforms—such as PowerApps, IDP, and AI as process improvements. Collaborate with Regional Transformation, Local IT and data analytics groups to evaluate the impact of these tools, broadening their use where they

Required Skills