Senior Business Analyst

Job Description

The Senior Business Analyst is a key team member who will work on business initiatives to identify, document, analyze business and technical requirements and provide solutions related to processing, service and/or technical improvement opportunities under the guidance of the Product Owner. Business initiatives will also include implementations of new technologies and new product development. We reserve the right to change duties or assign additional duties at any time with or without notice. Position Responsibilities: Process and system analysis Clarify and translate business requirements / objectives into detailed system functionality Review and analyze existing technical documentation to understand APIs, their endpoints, and their suitability for proposed solutions. Provide support to business areas, investigating operational related problems/inquiries, and recommending and implementing solutions Develop new procedure documentation in support of new process, products or system enhancements Document analysis findings, including API usage and integration recommendations. Develop process maps and workflows that show end-to-end processes, including API call points. Create detailed data mapping documents to identify data requirements, gaps, and any new fields needed in databases. Use tools such as Bruno (or Postman) to test APIs, understand error handling, and document error scenarios for the development team. Perform incident investigations using SQL queries to troubleshoot issues, identify root causes, and collaborate with engineers to resolve them. Communicate complex technical findings to business stakeholders in clear, accessible language. Build and update HTML email templates for customer onboarding communications. Communication Provide effective communication with business unit management as well as business partners across Information Technology, Operations, Product & Marketing, Sales & Distributions and other functional teams Collaborate with business & technical partners Conduct interviews with business and technical experts to identify and communicate issues Assist with development of user test plans and testing to validate system enhancements Work with various teams (business and systems) to ensure that solutions are produced in accordance with the business requirements and are effectively validated Required Qualifications: University degree or equivalent business experience More than 5 years of business analysis and/or project management experience Ability to handle multiple demands and competing priorities Knowledge and understanding of project management methodology and workflow design Ability to convey information clearly and effectively through both verbal and written communication Good organization, problem-solving skills and analytical ability Work well in independent or team basis as situation dictates. Proven experience as an IT Business Analyst or similar role in a technology-driven environment. Strong skills in requirements ga

Required Skills