Manager, GWAM Risk Center

Job Description

Global Wealth & Asset Management (GWAM) is the global asset management arm of Manulife and provides fee-based wealth solutions to retail, retirement and institutional customers around the world. The Manager, Operational Risk Management, will be responsible for assisting the AVP Head of GWAM Risk Center with their mandate to implement and execute an effective risk governance management program, and with overseeing operational risk mitigation activities for the GWAM segment. Position Responsibilities: Support the creation and delivery of tools and reports that meet corporate risk, business, client, and regulatory needs. Support the GWAM Risk Management Committee with reporting and action plan tracking. Review and support the GWAM business Risk Officers for operational risk event management and corrective action plan tracking. Consolidate and report incidents, issues, actions, and other risk programs. Aggregate various metrics across the GWAM businesses. Monitor and maintain key elements of the risk program, including the status and completion of business assessments and change management initiatives. Coordinate with other Manulife risk functions for reporting and analysis on corporate risk programs to support risk governance activities across GWAM. Build strong relationships with other risk team members to ensure timely, accurate, and efficient management reporting. Contribute to Risk Management initiatives and projects. Handle ad-hoc requests or inquiries with responsiveness and attention to detail. Required Qualifications: 4 years of experience in risk management, finance, or audit. Strong analytical, problem-solving, and critical thinking skills. Exceptional attention to detail. Ability to collect, analyze, and present data and information effectively. Skilled at synthesizing complex information from various sources to identify key insights and issues. Excellent written and verbal communication skills. Highly organized with an ability to work in a fast-paced, multi-stakeholder environment and manage multiple priorities. Collaborative team player with a positive, proactive attitude. Proficiency in Microsoft Office (Excel, PowerPoint, Word, SharePoint). Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. Preferred Qualifications: Familiarity with the Asset and Wealth Management industry is an advantage. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-Hybrid The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier a

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