Lead/Senior IT Business Analyst

Job Description

Lead/Senior IT Business Analyst We are seeking a highly experienced Lead/Senior IT Business Analyst to join our Delivery Services function. This role is responsible for leading complex business analysis initiatives, guiding teams, and partnering with senior stakeholders to deliver solutions that improve customer outcomes, operational efficiency, and long‑term business value. This is a senior, hands‑on leadership role requiring strong analytical expertise, sound judgment, and the ability to influence, coach, and deliver in a large, cross‑functional environment. Position Responsibilities: Business Analysis & Customer‑Focused Delivery Lead end‑to‑end business analysis activities across large‑scale initiatives, including requirements elicitation, process design, solution definition, and implementation support Partner closely with business stakeholders to understand both stated and unstated needs, translating them into clear, actionable requirements and solutions Anticipate future business and customer needs, ensuring solutions are scalable, sustainable, and aligned with strategic priorities Apply structured analysis techniques and delivery methodologies (Agile and Waterfall) to drive high‑quality outcomes within agreed timelines and budgets Continuously identify opportunities to simplify processes, reduce low‑value work, and improve customer and employee experience through technology and process change Stakeholder Engagement & Trusted Partnership Build strong, credible relationships with stakeholders at all levels by acting with integrity, fairness, and professionalism Serve as a trusted advisor, clearly explaining options, trade‑offs, and implications to enable informed decision‑making Facilitate workshops and discussions that encourage open dialogue, constructive challenge, and alignment across diverse stakeholder groups Communicate complex ideas in a clear, respectful, and empathetic manner, tailoring messages to different audiences Help stakeholders and teams reach collective decisions by balancing differing perspectives and focusing on shared outcomes Team Leadership, Coaching & Development Lead, coach, and mentor Business Analysts and testing team members to deliver consistently high‑quality work Create an inclusive, respectful team environment where individuals feel valued, supported, and confident to share ideas and raise concerns Motivate team members to stretch beyond their comfort zones, take ownership, and pursue continuous improvement Identify capability gaps and support development through coaching, feedback, and exposure to new skills and ways of working Encourage innovation and new perspectives, recognizing that past success does not always define future solutions Ownership, Execution & Continuous Improvement Take full ownership of issues and outcomes, driving resolution with urgency, resilience, and accountability Make sound, timely decisions, balancing risk, impact, and customer value Empower team members to take ownership of their

Required Skills