Sr. Support Engineer Data & Analytics Operations

Job Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: The support that this team is responsible for is two-fold with concentration on core legacy applications to maintain and support processes in multiple Data Warehouses, Business Intelligence, Data Integration applications as well as be part of the exciting new world of Cloud technologies. Our team is responsible for safeguarding our client’s data, making sure it is available and current when Advisors and Clients need it therefore, this role required 24x7 support on a rotational basis and is subject to Over Time. What will you do? Work with stakeholders, business leaders to influence, impact, and deliver on operational improvements, incidents, assignments & solutions that are complex and strategic in nature. Act as Operations Lead as part of project/development teams to: Schedule implementation of changes to meet overall schedule of the project and mitigate risk of customer experience impacts due to changes Lead, monitor, identify and implement operational improvements Develop an understanding of the business applications supported as well as the business direction Maintain and support end-to-end application operations Perform performance tuning for queries, applications, and resources across the technology stack Use excellent analytical skills to dive into the processes we support to resolve complex data discrepancies or job failures Monitor and support jobs and application performance Monitor, identify and implement operational improvements Ensure compliance with Incident, Problem and Change Management policies and processes Deploy enhancements to production using DevOps tooling Ensure appropriate prioritization and resolution of defects in accordance with agreed upon SLA Provide on-going communication to key stakeholders to ensure they are aware of significant changes in a timely manner Provide technical documentation that includes design and operational support documentation Deliver innovative solutions by leveraging data and technology Engage, influence and work collaboratively with Project Teams, Operation teams and vendors ​ What will you need to succeed? If you have a background or education in Computer or Data Science, Engineering, Software Development or IT Application/Technical support, this role may be for you. Experience with Cloud technology with the following experience is required: Big Data solutions preferably using Amazon Web Services (A

Required Skills