AVP, Global Operating Model & Workforce Management

Job Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Sun Life Canada is on an exciting journey of innovation and transformation to deepen our commitment to our One Sun purpose "To help clients achieve lifetime financial security and live healthier lives". Sun Life Canada Operations includes a team of over 5,000 dedicated team members across Canada and SL Global Solutions in Asia. We support client onboarding, processing, and service delivery across Sun Life's Canadian business. Our team handles over 130 million interactions with Clients, plan sponsors and advisors annually, putting clients at the centre of everything we do. Reporting to the VP, Transformation & Enablement, the AVP will lead a team of approximately 40 team members and will serve as a strategic thought and execution leader for Canadian Operations' end-to-end workforce strategy. This role connects two critical pillars that enable operational excellence: Designing optimal global operating models that establish how and where work is performed and translate those decisions into actionable workforce management strategies Optimizing workforce management practices that maximize our capacity and efficiency What will you do? Global Operating Model: Partner with Operations leaders to develop and execute a Global Operating Model strategy that establishes the foundation for how Canadian Operations leverages talent and resources across geographies. Develop and implement Global Operating Model strategies and roadmap aligned with Canadian Operations' business objectives to optimize resource utilization and establish operational resilience Drive initiatives to leverage cost-effective global workforce solutions and optimize our distinctive and diverse talent footprint Conduct in-depth workforce distribution analysis to identify optimization opportunities that inform both operating model decisions and workforce management practices Develop robust metrics and KPIs to measure workforce model effectiveness and inform continuous improvement Implement industry-leading best practices in resource modeling and utilization Establish and maintain governance structures that connect operating model strategy with implementation and execution Build stakeholder relationships to enable capabilities across geographic locations and increase resiliency Partner across geographies to monitor risks, ensure regulatory compliance, and maintain operational integrity Workforce Manage

Required Skills