Desktop Engineering Specialist

Job Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: The Desktop Engineering Specialist is a hands-on technical leader and problem solver who thrives in fast‑paced enterprise environments. This role focuses on delivering secure, stable, and scalable Windows endpoint platforms through advanced desktop engineering practices. The engineer will balance day‑to‑day operational demands while independently driving technical initiatives and leading desktop-focused projects with PM support. This role is ideal for someone who is deeply technical, comfortable owning outcomes, and capable of coordinating internal and external resources to deliver high‑quality endpoint solutions. What you will do: Design, engineer, and delivering scalable, secure, and standardized desktop solutions aligned with the enterprise end‑user computing roadmap. Act as a subject matter expert for desktop engineering, owning engineering standards, technical roadmaps, service improvements, and platform enhancements. Serve as a technical lead on desktop initiatives, building, validating, testing, and documenting solutions while ensuring smooth operational handover and knowledge transfer. Design, build, and maintain Windows 11 deployment strategies including imaging, provisioning, upgrade paths, and lifecycle management. Engineer and maintain endpoint management solutions using SCCM and Microsoft Intune , including co‑management where applicable. Support the Global Software Delivery teams Windows servicing strategies including deployment rings, update orchestration, and phased rollout of feature and quality updates using Windows Update for Business, SCCM, and Intune. Develop, implement, and maintain desktop security baselines , compliance policies, and endpoint hardening standards aligned with security requirements. Perform and remediate desktop baseline scanning and compliance assessments to ensure endpoints meet security and operational standards. Manage hardware platforms including model onboarding, driver packaging, BIOS/firmware updates, and lifecycle refresh activities. Implement solutions to improve desktop stability, performance, security, patching, and overall end‑user experience. Maintain accurate and current technical documentation for all desktop services and solutions in accordance with service design standards. Balance a busy operational workload while independently running desktop engineering projects from a technical perspective (wi

Required Skills