Senior Consultant, Process Transformation

Job Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: The Lean Transformation team is an internal transformation team that works with business leaders to optimize processes, transform operating models, and identify opportunities for automation and AI-enabled solutions. Serving Sun Life's DBTS and Sun Life’s Canadian Business Units, the Senior Consultant, Process Transformation will pair their consulting mindset with a Lean Six Sigma toolkit, and experience with automation and Generative AI capabilities to drive process improvement and digital transformation. Our most successful Consultants are results-oriented contributors with a track record of leading digital transformation projects to design and implement process improvements that deliver measurable and sustainable results. If you are a strong communicator, deal well with ambiguity, and are willing to roll up your sleeves to get things done, then we’d love to hear from you. What will you do? Build operating models for various business areas which includes defining the process, people, and system capabilities needed to meet business goals Assess the performance and capability of processes and operational groups (throughput, cycle time, productivity, waste, etc.) Lead stakeholder workshops and current-state assessments to surface pain points and opportunities; translate findings into prioritized use-case backlogs, high-level requirements, and target-state process designs Redesign and simplify processes to make them “automation/AI-ready” reducing variability, clarifying decision points and eliminating non-value-added steps Identify, frame, and prioritize automation and AI/GenAI opportunities with business partners by facilitating use-case discovery, defining problem statements and success measures, assessing feasibility (data readiness, risk/privacy, change impact), and building a clear roadmap from opportunity through pilot and scale Partner with data and technology teams to translate optimized processes into AI enabled solutions (e.g. intelligent workflows, autonomous agents) Lead project management activities including planning, scheduling, governance, and execution to successful completion, including maintaining full documentation of the project lifecycle Communicate complex ideas clearly to both technical and non-technical audiences Be a consistent and strong contributor to the team by providing innovative ideas for improving our own productivity and

Required Skills