Senior UX Designer (D2C)

Job Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Location: One York Street, Toronto (Downtown) - Hybrid work model - In-office presence 2 days per week. Sun Life is looking for a Senior UX Designer (D2C) to join our Experience Design (XD) team. You will take ownership in driving UX strategy, leveraging strong perspectives on design excellence to influence project direction and champion human-centered design practices across the organization. You will collaborate with product owners, engineers, other experience design professionals, as well as key partners across our business to deliver meaningful data-driven design solutions that enhance our D2C digital product offerings. What will you do? Take ownership to influence project strategy and be an evangelist for UX practices across the company. Lead the production of design specs and other documentation as needed within all project timelines. Create best-in class digital experiences based on client, business and technical inputs creating desirable and consistent journeys for users across multiple platforms, devices and channels. Develop new concepts, storyboards, screen flows, detailed designs and interactive prototypes to clearly articulate solutions. Lead the analysis and integration of user data and research findings to inform and validate design decisions. Conduct market scans to identify trends and best practices in digital product design. Conduct concept and usability testing to iteratively validate and improve design solutions and ensure usability standards are met. Track user experience metrics and analytics, including reporting on the success of UX improvements. Leverage AI tools and emerging technologies to enhance design processes, improve efficiency, and drive innovation. Actively collaborate as part of a cross-functional agile team to ensure designs are feasible and implemented accurately. What do you need to succeed? 5 years of experience in user-centered digital design and user experience. Strong digital commerce experience working in a client acquisition based funnel (D2C) University degree or certification in User Experience, or equivalent work experience. UX portfolio demonstrating impactful customer experiences, including experience developing digital products from initial concept through to implementation. Strong UI / visual design acumen with the ability to create visually appealing and intuitive interfaces. Demonstrated experience wi

Required Skills