Senior Service Representative

Job Description

Application Deadline: 05/08/2026 Address: 250 Yonge Street Job Family Group: Customer Shared Services Provides support and delivers operational processes to ensure timely and accurate processing of international trade transactions related to goods and services. Handles Clean/Documentary Collections, Import and Export Letters of Credit including Standby Letters of Credit and Bank Guarantees, ensures compliance with all regulatory topics and reporting requirements related to the products and processes it supports. Experience in Trade Finance Operations and a strong background in processing documentary collections, clean collections with payments related to collections including FX payment knowledge is a must. KEY AREAS OF ACCOUNTABILITY: - Ensure that all collections transactions are managed in accordance with International Rules & Regulations i.e. (URC522). In addition, having UCP600, URR 725, ISP98 & URDG 758 AND URC 522) with specific attention to compliance documentary requirements and settlement risks inherent in these transactions. Perform document reviewing for red flags for all incoming and outgoing documentary collections Ensure service level agreements are consistently met and that customer service is maintained at a high level. Effectively manage the risks associated with all documentary and clean collections transactions. Closely review transactions ensuring full compliance with regulations and Bank requirements. Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank Policy and Procedures. Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation. Acquire and maintain a high level of competence and awareness in trade related matters. Assist in building relationships with internal business partners, as appropriate, through daily interaction. Partner with other operational areas to ensure delivery of timely, quality, and efficient processing activities. Demonstrate efficient and effective use of the processing systems. QUALIFICATIONS:- 2 to 3 years of related experience. University degree or CDCS designation preferred. Thorough knowledge of uniform rules governing Documentary and Clean Collections, Bill of Exchange, and letters of credits. Proven accuracy with alphanumeric data entry supplemented with strong organizational skills. Strong analytical and problem-solving skills Strong customer service and relationship management skills Strong written and oral communication skills Ability to multi-task in a challenging environment Knowledge of the risk and regulatory requirements of the business WORKING CONDITIONS:- This position requires employees to work from the office five (5) days per week. The role may also require periodic overtime on business needs. May be required to work on statutory holidays and within differing

Required Skills