Design Director, NA Digital Sales

Job Description

Application Deadline: 05/07/2026 Address: 33 Dundas Street West Job Family Group: Customer Solutions We are seeking a seasoned and visionary design leader to shape the future of our North American Digital Sales Experiences. This role requires a strong point of view on experience strategy, the ability to envision what’s next for customers and employees, and a deep curiosity for how emerging technologies—such as AI‑driven personalization and intelligent automation—can unlock new value. As a trusted partner to business, product, and technology leaders, the Design Director will translate strategy into compelling experience visions, inspire innovation, and drive measurable outcomes. You will lead and develop high‑performing, multidisciplinary teams, setting a high bar for craft, collaboration, and execution while fostering a culture of accountability, inclusion, and continuous improvement. Designs and creates digital experiences by prioritizing users and business requirements over technology limitations and constraints. Understands logical user flows focusing on interaction models, navigation and usage. Applies user-centered design processes to create satisfying and compelling experiences for users of a product. Conducts user research and testing, develops wireframes and task flows based on user needs. Collaborates with development teams to create intuitive, user-friendly software by applying understanding of graphic design, programming and web technologies. Works with cross-functional teams including engineering, product management and user research. Chooses and implements the best design techniques and tests for usability. Gathers user and business requirements and turns them into initial sketches and wireframes all the way through to visual design and HTML/CSS prototyping. Uses wireframes, flows, sketches, and customer journeys to communicate designs in order to promote cross-disciplinary team development and communication. Creates simple prototypes that convey the intent of initial ideas and thoughts. Understands the user and business needs and transforms them into a digital experience. Creates sitemaps and determines the information architecture, makes wireframes and prototypes. Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. Ensures alignment between values and behaviour that fosters diversity and inclusion. Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attracts, retains, and enables the career development of top talent. Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Operates at a group/enterprise-wide level and serves as a senior specialist

Required Skills